What type of products do you sell through your store?
We sell pre-owned mobile devices and accessories that have undergone an extensive inspection process and been professionally restored to working order. This includes being inspected, cleaned and repaired (if necessary) to meet manufacturer specifications. You will find that some devices have been fully refurbished while others might have minor imperfections. Please see Stock descriptions for details.
Which types of devices are sold?
We sell mobile devices from the worlds leading brands, such as Apple, Samsung, LG, Nokia, BlackBerry, Motorola and HTC.
What accessories are included with the purchase of a device?
All devices include a charger, a tested battery and a battery cover, if applicable (unless otherwise stated in the item description).
Are devices listed on your store available to customers outside the United States?
No. At this time, we only sell to customers within the United States. However, we are assessing opportunities to expand to different markets.
Can I see photos of the specific device that I purchase?
No. Given the fact that we have thousands of devices on hand, we do not have individual images of each device. Our photos are samples that represent the make/model and approximate cosmetic condition you will receive. Keep in mind all devices rated as GOOD will be very similar in appearance to each other.
What about a warranty?
Each device comes with a 30-day money-back promise. We plan to offer extended protection on the devices in the near future.
Are unlocked phones available for purchase?
Yes. Depending on the supply of traded-in devices, typically there are unlocked phones for sale. Most Verizon LTE phones are factory unlocked and may be able to be ported to another carrier depending upon the device itself. Please check with your carrier before purchasing.
How many devices are there to choose from?
At any given time, we have thousands of devices available from our fulfillment facility. Inventory moves fast so check back often if you do not see the specific device you want.
Why should I choose to purchase from our store?
We understand that our customers put a lot of trust in us when they purchase our pre-owned devices and we take that responsibility very seriously. We are proud of the good reputation we have earned since we started selling devices directly to consumers back in 2011 and we want to keep it that way. That is why we make sure to have an extensive inspection process in place that will allow us to sell top quality products.
What type of inspection process do your pre-owned devices go through?
We run all devices through a rigorous inspection process so that our customers receive the highest quality devices. In addition, our extensive testing ensures that all products have been professionally restored to working order. The process includes:
- Complete data wipe
- A comprehensive cosmetic and functional evaluation
- Internal diagnostic and ESN check
What type of payments options do you accept?
We only accept payment made through PayPal. Please contact paypal to learn more about the payment methods they accept. Please note all orders must be paid in full at time of checkout.
How long does it take for my payment to be processed?
Payments made through Paypal usually clear right away. In some cases Paypal may place a payment review as a fraud prevention measure. Payment reviews placed by Paypal usually take 24 to 48 hours, however they can take up to 10 business days to resolve. All orders typically ship within 1 business day or our receiving cleared payments.
When should I expect my package to arrive?
All items are shipped from our fulfillment center in Pennsylvania; therefore the actual arrival time depends on your proximity to our location and shipping method. Please allow 24 hours for processing time for our warehouse plus transit time (excluding weekends and holidays).
Would I be able to track my package?
Yes. Once your order has shipped, your tracking number will be uploaded to eBay. You will also receive an email notifying you of shipment, the tracking number will be included. Please allow up to 24 hours for tracking details to show up through the shipping carrier’s website.
How can I change the mailing address for my shipment?
For security purposes, we can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted shipping address be used at the time of checkout.